Overview

Research shows that highly-trusted workplaces enjoy 50% higher employee productivity and 13% fewer sick days! And companies with high trust levels outperform companies with low trust levels by 186%. With numbers like that in front of veterinary leadership, it makes nothing but sense to invest time and energy into building trusting relationships across the board in our practices - with our clients for the good of our patients and for the good of our teams. This workshop will dive into reviewing the key components of how to build trust. Then attendees will learn how to deliver positive feedback that can be actionable in practice. They will review the various styles of leadership, from transactional to transformational and discuss the various types of situations where one style of leadership may lead to more satisfactory results than another. We will review the languages of appreciation and discuss how to leverage knowing our team's appreciation languages to help build a trust bank that allows for ebbs and flows that happen with less-than-perfect communication, without negative impact to the relationship.

Speaker(s)

Andy Roark, DVM

Founder

Uncharted Veterinary Conference

Dr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality. He is the founder of the Uncharted Veterinary Conference and DrAndyRoark.com. He has been an award-winning columnist for DVM360 and his popular Facebook page, website, podcast and YouTube show reach millions of people every month.Dr. Roark has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians. His greatest achievement however involves marrying a bad-ass scientist and raising 2 kind and wonderful daughters.

Contents (10)

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THE TRUST GAME

Select the "View On-Demand Recording" button to begin. | 20 minutes

Select the "View On-Demand Recording" button to begin. | 20 minutes The trust game is the fundamental concept in veterinary medicine, leadership, and life. In the trust game, we are constantly building up and withdrawing trust with clients and team members. Trust is like a trust score or bank account that can go up or down based on interactions and requests. Asking for sacrifices, such as time, money, or effort, burns trust, while building rapport and demonstrating professionalism increases trust. Trust is crucial in veterinary medicine as it influences compliance and client loyalty. Trust also plays a significant role in leading and managing teams.

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QUESTION FOR REFLECTION

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1 Question What can you do to pay into your team’s trust bank?

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LEVERS OF POWER

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Select the "View On-Demand Recording" button to begin. | 20 minutes Two levers of power exist: organizational power and relationship power. Relationship power, built on trust, is more effective in leading and motivating people. Building trust requires consistency, transparency, integrity, vulnerability, and honesty. Trust is vital for a positive workplace culture and employee well-being. Understanding behavioral psychology can help in building trust quickly, by focusing on genuineness, reciprocity, empathy, active listening, and showing appreciation. Building trust is an ongoing process that requires consistent effort and is essential for success in veterinary medicine and leadership.

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TRUST BUILDING

Recorded 05/15/2023 | 20 minutes

Recorded 05/15/2023 | 20 minutes Building commonality within a team is essential, and a key aspect of this is understanding and aligning with shared core values. By identifying what individuals and the team care about, and recognizing what they have in common, it becomes easier to address contentious issues. Complimenting and praising team members fosters trust and strengthens relationships. It is crucial to appreciate the efforts of others and acknowledge their contributions, as positive reinforcement has a significant impact on behavior.

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FIVE LANGUAGES OF APPRECIATION

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Select the "View On-Demand Recording" button to begin. | 20 minutes Understanding the five languages of appreciation in the workplace - words of affirmation, acts of service, receiving gifts, quality time, and physical touch - allows leaders to effectively show appreciation in a way that resonates with each team member. Taking the time to understand and utilize these appreciation languages can greatly enhance team dynamics and build trust. Lastly, leaders should not hesitate to ask team members about their preferences and preferences for recognition and appreciation, as this enables them to provide more meaningful and personalized gestures of appreciation. By focusing on appreciation and being complimentary, leaders can establish trust and foster strong connections with their team members.

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TRANSACTIONAL AND TRANSFORMATIONAL LEADERSHIP

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Select the "View On-Demand Recording" button to begin. | 20 minutes We explore two leadership styles: transactional leadership and transformational leadership. Transactional leadership focuses on promoting compliance through rewards and punishment, creating clear rules and expectations. It relies on extrinsic motivators and matches personal interests to business interests. This style is effective for short-term goals, maintaining the status quo, and when there are existing goals, structures, and systems in place. However, it can limit personal initiative, creativity, and may promote self-interest and gamesmanship. On the other hand, transformational leadership aims to inspire change and collective commitment within a group. It involves creating a vision, emphasizing shared goals, values, and interests, and fostering interdependence among team members. This leadership style is particularly effective in encouraging new ideas, growth, and a sense of purpose and meaning. It is beneficial for long-term goals and building a collective identity within the team. Both leadership styles have their pros and cons, and it is important for leaders to have both styles in their toolbox. Transactional leadership provides structure and clarity, while transformational leadership fosters innovation and teamwork. By understanding these styles and applying them appropriately, leaders can effectively hold people accountable and drive behavior change within their teams.

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